Missed chats and messages are missed opportunities.
With i4 Asia's live chat support service, you can offer live chat services so you can engage with your customers in real-time. It is proven that live chat increases conversions and additional sales.
Our chat support service lets us put a real person to answer your customer inquiries for you. We will help you provide your customers the seamless online shopping experience that they deserve on any of these channels that you're using.
Chat Agents
Our team is equipped with professional, well-trained and proactive chat agents to answer chats and messages for you.
Happy Customers
We make sure to resolve customer service issues leaving them happy before they bounce off your store and even turning them into conversion rate.
With our service
You can now unload this tedious task and focus on making your business even more successful.
Your own company website
Facebook Messenger
Omnichannel Chat Platform
Lazada Chat
Shopee Chat
HOW IT WORKS
Customer visits your store.
Customer engages with our agents.
Our agents answer sales and support queries.
Our agents will email you about out of scope FAQ.
HOW TO GET
STARTED
Order
Chat Support Service by
i4 Asia.
Expect
a confirmation of service email.
Complete
the Onboarding Information Form you received.
Add
our agent as a junior chat user in your seller center.
Ideal for
Max No. of Daily
Conversations
(this limit is reset daily)
Guaranteed Response
Rate of 85%
Response Time
Monthly Report
Business Hours
1 MONTH
Php 8,750.00
Php 13,150.00
Php 24,150.00
Php 30,750.00
(10% Discount)
Php 9,722
.22
Php 14,611
.11
Php 26,833
.33
Php 34,166
.67
3 MONTHS
Php 23,050.00
Php 36,250.00
Php 62,650.00
Php 81,350.00
(20% Discount)
Php 28,812
.50
Php 45,312
.50
Php 78,312
.50
Php 101,687
.50
6 MONTHS
Php 43,950.00
Php 65,950.00
Php 120,950.00
Php 153,950.00
(30% Discount)
Php 62,785
.71
Php 94,214
.29
Php 172,785
.71
Php 219,928
.57
12 MONTHS
Php 86,850.00
Php 131,950.00
Php 241,950.00
Php 296,950.00
(30% Discount)
Php 124,071
.43
Php 188,500
.00
Php 345,642
.86
Php 424,214
.29
They have proven their quality service by making sure all our customers' concerns are answered in an approachable and timely manner. When needed, they also go the extra mile in answering questions even beyond the chat allocation.
Mia De Jesus
E-Commerce Sales Manager
Snailwhite | Oxecure
You handled our customer queries with patience and professionalism, as well as with a keen sense of punctuality. Our response rate improved drastically after we utilized your service. Thank you very much and keep up the great work!
Michelle Miranda
Sales Executive
Colourette Cosmetics
i4 Asia Incorporated, definitely helped Happy Skin get a kick start with our customer service. They adapted to the language of our brand quite quickly and was very eager to learn about our products as well.
Aimee Abaya
Assistant Operations Manager
Happy Skin
We've been working with i4 Asia since Q1 of 2019 and we've seen great progress on our response rate. They've proven their core values of integrity, innovation, intense and interaction. We are confident that i4 Asia can give the right solution to our business needs.
Glen Foster
Marketing Manager
Watsons
Love working with these guys. They really are an extension of my team. They're very familiar with the ins and outs of the Lazada business and they really care for the customers. Getting their services was one of the best decisions we've made for our Lazada store.
Daniel Honda
E-Commerce Specialist
Globe Telecom
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