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Live Chat & Messaging Support Services for Online Stores in the Philippines

Live Chat Service

Missed chats and messages are missed opportunities.

With i4 Asia's live chat support service, you can offer live chat services so you can engage with your customers in real-time. It is proven that live chat increases conversions and additional sales.

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Our chat support service lets us put a real person to answer your customer inquiries for you. We will help you provide your customers the seamless online shopping experience that they deserve on any of these channels that you're using.

Chat Agents

Our team is equipped with professional, well-trained and proactive chat agents to answer chats and messages for you.

Happy Customers

We make sure to resolve customer service issues leaving them happy before they bounce off your store and even turning them into conversion rate.

With our service

You can now unload this tedious task and focus on making your business even more successful.

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Your own company website

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Facebook Messenger

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Omnichannel Chat Platform

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Lazada Chat

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Shopee Chat

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HOW IT WORKS

  • store-icon

    Customer visits your store.

  • message-icon

    Customer engages with our agents.

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    Our agents answer sales and support queries.

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    Our agents will email you about out of scope FAQ.

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HOW TO GET
STARTED

Order

Chat Support Service by
i4 Asia.

Expect

a confirmation of service email.

Complete

the Onboarding Information Form you received.

Add

our agent as a junior chat user in your seller center.

With several packages to choose from tailored on your needs!

Starter

Starter

Plus

Plus

Business

Business

Enterprise

Enterprise

Ideal for

Small Buisinesses
Mid-sized business & Lazmall seller

Max No. of Daily
Conversations
(this limit is reset daily)

30
50
100
150

Guaranteed Response
Rate of 85%

YES

Response Time

1 hour

Monthly Report

YES

Business Hours

Monday to Sunday 10:00 AM to 7:00 PM ( Except Holidays )
Pricing plans

1 MONTH

Php 8,750.00

Php 13,150.00

Php 24,150.00

Php 30,750.00

(10% Discount)

Php 9,722 .22

Php 14,611 .11

Php 26,833 .33

Php 34,166 .67

3 MONTHS

Php 23,050.00

Php 36,250.00

Php 62,650.00

Php 81,350.00

(20% Discount)

Php 28,812 .50

Php 45,312 .50

Php 78,312 .50

Php 101,687 .50

6 MONTHS

Php 43,950.00

Php 65,950.00

Php 120,950.00

Php 153,950.00

(30% Discount)

Php 62,785 .71

Php 94,214 .29

Php 172,785 .71

Php 219,928 .57

12 MONTHS

Php 86,850.00

Php 131,950.00

Php 241,950.00

Php 296,950.00

(30% Discount)

Php 124,071 .43

Php 188,500 .00

Php 345,642 .86

Php 424,214 .29

Let's hear from our
valued clients.

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They have proven their quality service by making sure all our customers' concerns are answered in an approachable and timely manner. When needed, they also go the extra mile in answering questions even beyond the chat allocation.

Mia De Jesus

Mia De Jesus
E-Commerce Sales Manager
Snailwhite | Oxecure

You handled our customer queries with patience and professionalism, as well as with a keen sense of punctuality. Our response rate improved drastically after we utilized your service. Thank you very much and keep up the great work!

Michelle Miranda

Michelle Miranda
Sales Executive
Colourette Cosmetics

i4 Asia Incorporated, definitely helped Happy Skin get a kick start with our customer service. They adapted to the language of our brand quite quickly and was very eager to learn about our products as well.

Aimee Abaya

Aimee Abaya
Assistant Operations Manager
Happy Skin

We've been working with i4 Asia since Q1 of 2019 and we've seen great progress on our response rate. They've proven their core values of integrity, innovation, intense and interaction. We are confident that i4 Asia can give the right solution to our business needs.

Glen Foster

Glen Foster
Marketing Manager
Watsons

Love working with these guys. They really are an extension of my team. They're very familiar with the ins and outs of the Lazada business and they really care for the customers. Getting their services was one of the best decisions we've made for our Lazada store.

Daniel Honda

Daniel Honda
E-Commerce Specialist
Globe Telecom

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Some of the companies who availed our live chat service
Globe logo 0917 logo InfoBahn logo Tm logo SteelSeries logo Recess logo Gomo logo TechSmart Sports logo Createk logo
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get in touch

Interested in our live chat service?

reach out today